At Ravynza, we stand behind the quality of our premium sauna products and your satisfaction is very important to us. If you’re not fully satisfied with your purchase, please review our policy below for returns, refunds, and exchanges.

📦 1. Return Eligibility

You may request a return or exchange if:

• The product is unused, in its original condition, and in the original packaging

• You request a return within 14 days of delivery

• The item was not custom-built or specially modified

Note: Custom or made-to-order saunas are non-returnable unless there is a manufacturing defect or transit damage.

🚚 2. How to Initiate a Return

To start the return process:

1. Email us at support@ravynza.com with:

   • Your full name

   • Order number

   • Reason for return

2. We will review your request and provide return instructions

3. Once approved, you must ship the product back within 7 days of receiving return instructions

💰 3. Refund Process

Once we receive and inspect the returned item:

• If approved, your refund will be issued to your original payment method

• Please allow 5–10 business days for the refund to reflect in your account

Note: Shipping fees and handling charges are non-refundable

🔄 4. Exchanges

We accept exchanges only for:

• Defective or damaged items upon arrival

• Items sent in error

To request an exchange, contact us at support@ravynza.com with photos and details. We’ll guide you through the next steps.

❌ 5. Non-Returnable Items

We do not accept returns for:

• Custom-built or modified saunas

• Products that show signs of use or installation

• Clearance or final sale items

• Accessories and consumables (like cleaning kits, essential oils, etc.)

📦 6. Return Shipping

• Return shipping costs are the responsibility of the customer

• We recommend using a trackable shipping service and purchasing insurance

• Ravynza is not responsible for lost or damaged returns during transit

📞 Contact Us

For any questions about returns or refunds, please contact:

• 📧 Email: support@ravynza.com

• 🌐 Website: www.ravynza.com

• 📍 Address: 6502 Grape Rd, Indiana 46544, USA

• 📞 Phone: 01634 830303